Normal Shipping Resumes
Covid -19 - As the country opens back up, all normal postal procedures resume! All orders are being taken, packed and shipped as normal! We ship quickly using Hermes or Royal mail 1st class delivery!
Shipping Delivery & Returns
We want you to be entirely satisfied with every purchase made from Arctophilia Bear Making Supplies we have worked hard to source a range of high quality goods for you to purchase. We are always on hand to help and advise you, remember to please email us if we do not answer the phone.
We Ship Worldwide
Once you enter checkout and have filled in your home address , a dropdown shipping box will appear.
United Kingdom: You can choose between Royal mail and Hermes.
International customers : Your mail is sent tracked. Please make sure you chose the right shipping. We offer two different shipping choices.
European countries meaning all countries in Europe
World wide Countries meaning all counties in zone 1, 2 & 3.
Make sure you chose the right shipping or your order may be cancelled.
We try to process and ship your package within a few days. Remember during busy holiday periods this will become more difficult.
Check Delivery Options
We have ensured you have a good range of delivery services for you to choose from. Remember when ordering to use the scroll function on the choice of postage box in your cart. The postage price is reflected by the actual weight and size dimensions of the items you have ordered. When your postage cost with royal mail reaches £10.00+ it is better to choose Hermes.
We always work hard to achieve a fast and efficient delivery, but we make no binding commitment to meet any performance objectives. We assure you we do our best to keep the delivery process to a minimum, but we give the packing process more importance.
We shall not be liable for any losses, costs, damages or expenses incurred by the customer, or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they arrive.
Everything we send out is sent by recorded mail to ensure safe delivery.
Damaged in Transit
Should any damage be identified on opening the package you must notify us of such damage within 48 hours of receipt. As soon as we receive the damaged items back, replacements will be sent out and you will be reimbursed for the cost of returning the damaged items to us.
This will be a rare occurrence as all packages are double checked before leaving here.You must notify us of any shortages within 48 hours of delivery. As far as we are able, we will make good the shortage otherwise we will reimburse you the cost of the shortage.
You must notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, you must not damage any manufacturers packaging or use the items. As far as we are able, we will exchange the items, otherwise we will reimburse you the cost of the returned items. In both instances we will reimburse you the cost of returning the items to us.
We will not accept liability for goods lost in transit. All parcels are sent by a recorded tracked mail. We will however help you deal with the delivery company if this does happen. Please notify us of non-receipt within a reasonable period of time i.e. no more than 14 days from placement of UK and Eire orders and 30 days for overseas orders.
We ensure the safety and prompt delivery of your parcel by sending everything by recorded tracked mail.
We have ensured you have a good low cost range of delivery services for you to choose from. We only charge a small packaging fee. Remember when ordering to use the scroll function on the choice of postage box in your cart. The postage price is reflected by the actual weight and size dimensions of the items you have ordered.
Royal Mail : 1st class Recorded - 1-3 business days from despatch
My Hermes: 3-5 days delivery
Special offer FREE DELIVERY is collected and delivered by Hermes.
The Returns Process
If you wish to return an item for exchange or you have decided not to keep it contact us within 2 working days of delivery.
Please contact us by email or telephone.
If agreed you can then return the goods to us by recorded delivery, in new unused condition in the original packaging this must be done within 7 days of receipt,
Used or soiled goods are non returnable.
We ask that all items returned to us are sent by Royal Mail tracked delivery.
Return postage costs are non-refundable.
We do not accept returns on paper patterns due to copyright infringement .
If returning goods for exchange, please note that you are responsible for any return postage and further delivery costs when we send out your exchange.
Office Return Address:
Office address only not open to the public
Arctophilia Design Studio
14 Kingfisher Way
10. In the event of any goods sent by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, you must notify us within four working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.
11. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.
This returns policy does not affect your statutory rights